TRUSOX® deliver increased friction between the foot and insole of the athletes' shoe / cleats. In order to maintain this level of performance, and increase the longevity of this it is important to: WASH IN COLD WATER. It is okay pre-treat with fabric softener, but DO NOT USE BLEACH OR BOIL. It is common for the performance material to feel rough after wash but will return to soft texture after being worn for a few minutes. IT IS RECOMMENDED THAT TRUSOX® BE LINE-DRIED FOR MAXIMUM LONGEVITY, or may also tumble dry on the lowest dryer setting.
Frequently Asked Questions:
Here is some information that might help while until we provide a personal reply.
TRUSOX® Product Return/Exchange policy:
TRUSOX® will accept returns/exchange within 90 days of your purchase on our www.trusoxamerica.com website.
The item(s) must meet the return conditions:
• ORIGINAL TAGS ATTACHED
• ORIGINAL PACKAGING INCLUDED
**Any shipping fees on the original order are final and will not be refunded.**
TRUSOX® products are made with the highest quality materials and craftsmanship, we stand behind each one. If a product fails due to a manufacturing defect (stitching issues, defected placement…) ,we will repair the product free of charge, replace the product on a pro-rata basis, or replace it at our discretion. If the exact style is not available for replacement, a product of equal value and similar style will be provided.
Warranty does not cover wear and tear, or any damages arise from misuse. Any attempt to repair or alter the product in any way voids this warranty.
What is “normal wear and tear”?
Foam on all goalkeeper gloves is not warrantied. Depending on use, foams can be ruined on the first use if the keeper falls on their hand, etc. If you have a claim on foam issue, please fill out the warranty foam and be sure to attach photos of the front and back of your glove. We will get back to you within three business days.
Improper care or negligence will result in damages that are not covered under warranty.